DHHL Urges Customers of Sandwich Isles Communications (SIC) to Immediately Switch Phone & Internet Service Providers
Below is information about signing up for new phone and/or internet service.
DHHL is aware of widespread outages of SIC phone and internet service on Hawaiian Home Lands. We encourage lessees to sign-up for alternate service from Hawaiian Telcom and Spectrum. We are also working to establish interim service in areas that are outside the service areas for those companies.
Q&A
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Check if alternative service is available at your home address:
Hawaiian Telcom
www.hawaiiantel.com
(808) 475-8469Spectrum
www.spectrum.com/services/hawaii
(808) 582-6146If both companies are unable to serve you, contact DHHL. Send your full address with zip code to dhhl.broadband@hawaii.gov or call (808) 570-4883.
For business service, see below.
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Ask if you are eligible for these programs:
Spectrum
Internet Assist PlansHawaii Telcom
HI-Connect free internet
Internet Kokua
LifelineLifeline is a federal program that can save you up to $34.25 per month and help with startup costs.
• Check your eligibility and apply here.• If you have a disability and need assistance call (800) 234-9473.
• If you wish to participate in Lifeline, we recommend signing up for new service and applying for Lifeline at the same time. If you are approved for Lifeline, notify your provider to receive your discount. -
• If you are unable to sign up with another provider, please contact DHHL at dhhl.broadband@hawaii.gov or call (808) 749-2459.
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If you receive phone service from SIC and wish to keep your current phone number, inform your new service provider when you sign up for new phone service.
On June 7th, the FCC issued an Emergency Order, waiving the normal requirements for transferring numbers from SIC to a new service provider, citing extraordinary circumstances.
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• SIC is a private company that is required to provide you with reliable service.
• The company is facing foreclosure because it defaulted on a major loan.
• In a separate case, a jury found that an SIC executive used company money for personal luxuries.
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Check if alternative service is available at your business address:
Hawaiian Telcom Business Service
www.hawaiiantel.com
(808) 546-3458Spectrum Business
www.spectrum.com/business
(808) 348-1118If both companies are unable to serve you, contact DHHL. Send your full address with zip code to dhhl.broadband@hawaii.gov or call (808) 570-4883.
For residential service, see above.
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Updates
Establishing Interim Service
“Without the internet in this world we’re kind of lost.”
July 19, 2024
Phone lines at DHHL’s Oʻahu office will be temporarily unavailable starting Friday, July 19, 2024 at 3 p.m. The disruption is due to the department’s transition away from its former provider, SIC. DHHL’s individual employee phone lines are expected to return to service next week.
Those in need of immediate assistance may email dhhl.broadband@hawaii.gov. The Oʻahu office will remain open for in-person appointments.
June 10, 2024
Lessees may reach DHHL at (808) 620-9500. If that number stops working due to an outage of SIC service, call (808) 620-9500. As of Monday June 10, some DHHL district offices do not have phone service due to an SIC outage.
June 7, 2024
If you receive phone service from SIC and wish to keep your current phone number, inform your new service provider when you sign up for new phone service.
On June 7th, the FCC issued an Emergency Order, waiving the normal requirements for transferring numbers from SIC to a new service provider, citing extraordinary circumstances.
June 6, 2024
DHHL publishes quick guide to help lessees sign up for new service.
May 31, 2024
Gov. Green signs emergency proclamation to avoid loss of phone and internet service.
May 31, 2024
DHHL responds to SIC threats to disconnect phone and internet service.
May 29, 2024
Read DHHL’s letter to SIC customers about how to switch phone & internet service providers.
May 24, 2024
DHHL urges SIC customers to switch phone and internet service providers.
May 17, 2024
Read DHHL’s letter to beneficiaries about SIC threats to suspend service.
May 10, 2024
Read DHHL’s letter to Puʻukapu beneficiaries about ongoing SIC service outage.
Background
Learn more about the history of Sandwich Isles Communications.
Contact
dhhl.broadband@hawaii.gov
(808) 620-9500